Just as a professional appearance is important when interviewing for a job, a professional cover letter is generally necessary to land that interview in the first place. A well-written and highly customized cover letter can attract attention for all the right reasons, so refer to our customer service representative cover letter and these associated tips as you draft yours.
- Do stick to the truth. It can prove tempting to embellish your accomplishments to make yourself sound more appealing, but doing so will more than likely come back to haunt you.
- Don’t include a lot of information about previous experience that is not directly related to the position you seek. For example, you don’t need to discuss your background in technical writing if you are seeking a customer service-related position.
- Do proofread. As obvious as it may sound, it might surprise you how many people do not take the time for this critical step.
- Don’t rely on generic, canned language. Sure, you might be great with people,” but most people looking for customer service positions probably are. Instead, say something like, I can maintain my cool in high-stress situations and help others do the same.”
Customer Service Representative Advice
Interested in working as a customer service representative? Your cover letter could make the all the difference. Our customer service representative-specific cover letter examples will help you focus your resume on the skills and experience employers are looking for. Use these cover letter examples to highlight your customer service talents to potential employers. Click on any of the samples to start building your winning cover letter, and get ready to take the next step in your career!
Cover Letter Tips for Customer Service Representative
Looking for jobs as a Customer Service Representative, just as in other industries, can initially seem like a harrowing task. However, it can be tamed by proper preparation and taking the right actions. The following pointers can give your job search a boost.
1. Research prospective employers to uncover valuable information about their needs, hiring processes and company cultures. These details could help you tailor your applications and make a more effective case that you’re the person a company’s been seeking.
2. Take assessments to identify your skills and interests. Knowing what you want and what you can do are invaluable to finding a good fit with an employer.
3. Be mindful of your social-media exposure. Modern employers will look you up on the Internet. You want to make sure what they find paints you in a positive light. Bolster your online presence and remove potentially damaging pictures and posts.
4. Network like your life depends on it. Your circles of friends, colleagues and family members could be crucial to your success. They may be able to offer valuable contacts or leads on jobs as a Customer Service Representative you may not have found on your own.
5. Follow up tenaciously. You should check back with a prospective employer on a regular basis until you get a firm no or get the job. Don’t call every day, but try not to let more than a few days to a week pass without contact.
Customer Service Representative Job Seeking Tips
A quality cover letter can open doors for you. Regardless of the industry or job, there are some universal traits shared by good cover letters. Here are some helpful pointers.
1. Format your job listings to put the most important information up front. This order is generally preferred title/position, employer, employer location, employment dates.
2. Don’t be shy about your achievements. A basic list of job duties and responsibilities is much less informative to a hiring manager than a record of career accomplishment.
3. Provide a strong focus. Employers are often overwhelmed with the number of applications they receive, so they don’t have time to waste on cover letters filled with fluff and unimportant details. Make sure you get to the point with a streamlined approach that succinctly shows your objectives and strengths.
4. Be completely honest. When looking for jobs as a Customer Service Representative, it may be tempting to embellish your background a bit, but doing so could be detrimental. You should assume everything you put on your cover letter will be verified.
5. Proofread your document carefully. You don’t want grammar and spelling errors to cast doubt on your work ethic and attention to detail.
When applying for a customer service representative position, it is important to keep your documents sharp, professional, and genuine. By looking to our customer service representative cover letter example, as well as a few do’s and don’ts, you can begin your application process with confidence.
- Do try using a headline that briefly describes why you are an ideal candidate for the position. An alternative to traditional cover letters, headlines can quickly attract the attention of employers and radiate poise in a field that requires customer relations.
- Don’t start with your name. When you have begun the introduction to your letter, it isn’t necessary to repeat information that is already given in your resume.
- Do, however, acknowledge the name of the hiring manager you what it is. By doing so, you are showing that you can interact with individuals (and customers) directly and engagingly. If the you don’t know the manager’s name, try a phrase such as Dear Hiring Committee.”
- Don’t forget to proofread. In the world of customer service, helping clients means you have an eye for catching issues with sales and accounts. Let your writing reflect those skills.
Customer Service Representative Advice
A customer service representative in a retail environment needs experience in retail sales, strong customer service skills, a desire to succeed–and a great cover letter. We’ve created the cover letter examples below as models to help you build a cover letter that will grab hiring managers’ attention quickly. Just use these cover letter examples as a starting point, and edit the pre-written text to fit your background. Get started today and get the customer service representative job you want faster!
Cover Letter Tips for Customer Service Representative
If you’re looking for jobs as a Customer Service Representative, it’s important that you put the right set of job seeking skills to work. The following tips should help keep you on track during this important time.
1. Stay positive. Keeping a positive outlook will help keep things in perspective and remind you that your unemployment is only temporary. You can always find part time work to alleviate any financial stress.
2. Keep an open mind. While you may have had your sights set on a particular position or industry, remember to stay open to as many options as possible. This will allow more opportunities to flow your way.
3. Set goals for yourself. Setting goals that can be accomplished on a weekly or even daily basis is the best way to maximize both time and productivity. For instance, you can try sending out a certain number of cover letters per week.
4. Connect with your network. Don’t hesitate to reach out to personal or professional contacts that could offer insight into the current job market. Their advice will be welcome, and you never know where your next lead could come from.
5. Make use of social media. Use Facebook, Twitter, and LinkedIn to expand your network. These sites are also used by potential employers to access your professional profile.
Customer Service Representative Job Seeking Tips
When it comes to finding jobs as a Customer Service Representative, your cover letter is your calling card. Be sure your cover letter makes a solid first impression by following the tips below.
1. Don’t exceed two pages. With the exception of doctors and academics using curricula vitae (CVs), there’s no need to write more than two pages. Keep your cover letter writing relevant and concise.
2. Do align the text flush left and make use of bullet points. These two formatting tips will immediately improve the readability of your writing.
3. Don’t rely on generic language. If you’re trying to describe your unique professional experience, overly used phrases such as hard working” and team player” won’t help much.
4. Use a Summary of Skills” section to introduce your work history section. This offers your reader an overview of your professional qualifications.
5. Do list your work history in the following recommended order: title of position, employer, city and state of employer, and employment dates.
Smart tips to help you format and write a cover letter
Struggling to write a cover letter that will catch an employer's attention? We've got tips to help you show your best self—and a sample you can use to get started.
There's nothing scary about writing a cover letter.
You've found the perfect job, hit the "apply" button, and started the process with your engines revved and ready. But wait! Slam the brakes! They want a cover letter. Oh no.
Don't let this request derail you. Here's everything you need to know to write a letter that truly sells your skills. Plus, scroll down to see a sample cover letter you can use to craft your own.
What is a cover letter?
A cover letter is a one-page document that, along with your resume, is sent with your job application. A cover letter is your chance to tell a potential employer why you’re the perfect person for the position and how your skills and expertise can add value to the company. The letter should be professional but personable, and serve as a sort of introduction.
Do I need to send a cover letter?
A lot of job seekers today wonder if a cover letter is still appropriate to send with your resume—and the answer is yes! Even if an employer doesn’t ask for a cover letter, it couldn’t hurt to send one. In fact, it’s can help you get someone's attention in a different way, and it can be a great way to display your enthusiasm for the job and company.
What are the basic elements of a cover letter?
- Greeting: Address your cover letter to the proper person.
- Opening: Write a personable, inviting opening paragraph that notes how your skills are a perfect fit to the job and displays your enthusiasm.
- Hook: Highlight your past achievements as they relate to the job you're applying for.
- Skills: Emphasize additional relevant skills, such as computer languages or certifications.
- Close: Briefly recap your strengths as a candidate, and include your contact information.
Cover letter tips
1. Parrot the keywords: Just like with your resume, your cover letters should be customized for each job you apply to. Start by reviewing the job description. In it, you will find important keywords that let you know what kind of employee the company is hoping to find. Use these same keywords throughout your cover letter.
2. Adapt for the company: Each version of your cover letter should talk about how your skills will benefit the particular company that you want to work for. You want to target the company’s needs—not your own. Demonstrate how you could help them achieve their goals. Remember: You're selling yourself in a resume and a cover letter, but the employer has to want to buy.
3. Show you "get" them: Your cover letter should demonstrate that you have done some research into what the organization's pain points are. Presenting yourself as a solution to a hiring manager’s problem can help your cover letter take the right tone. If you’re applying to an administrative position, be sure to mention your time-management skills; if you’re an IT professional, include your expertise in improving efficiency. Always ask yourself: How can I help this company?
4. Proofread. Don’t assume spell check will catch every mistake (it won’t). Slowly review your cover letter to make sure everything reads properly. Have someone else read your cover letter for backup.
Need even more confidence before you start your cover letter? Below are some additional cover letter tips you could reference—or keep scrolling for a cover letter sample:
Cover letter mistakes you should avoid: From overusing “I” to being too vague, there are a bunch of pitfalls that can trip you up. Don’t let them!
Cover letter format and advice tips: Learn how to set up your cover letter and what each section should include.
Cover letter tips for new grads: You might lack real-world work experience, but your cover letter can be chock-full of activities that demonstrate your potential to succeed.
Cover letter tips for technology professionals: The ease of applying to online jobs has led many IT professionals to skip sending a cover letter, but that’s a mistake.
Cover letter tips for finance professionals: If you’re searching for a finance job or want to be prepared just in case, you will need a dynamic cover letter to grab the hiring managers’ attention.
Tips for better email cover letters: If you're emailing a resume, your cover letter will deliver the first impression. These eight tips will help you craft a better email cover letter.
Cover letter sample
Check out the sample cover letter below (or download the template as a Word doc) to get some inspiration to craft your own. And we've also got you covered if you're looking for a cover letter in a specific industry.
Once you've finished your cover letter, consider joining Monster—you can upload and store up to five cover letters and resumes, so that you can apply for jobs on our site in a snap!
Ms. Rhonda West
Customer Service Manager
123 Corporate Blvd.
Sometown, CO 50802
Re: Customer Service Representative Opening (Ref. ID: CS300-Denver)
Dear Ms. West:
I was excited to see your opening for a customer service rep, and I hope to be invited for an interview.
My background includes serving as a customer service associate within both call-center and retail environments. Most recently, I worked on the customer service desk for Discount-Mart, where my responsibilities included handling customer merchandise returns, issuing refunds/store credits, flagging damaged merchandise for shipment back to vendors and providing back-up cashiering during busy periods.
Previously, I worked within two high-volume customer-support call centers for a major telecommunications carrier and a satellite television services provider. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows and equipment malfunctions). I consistently met my call-volume goals, handling an average of 56 to 60 calls per day.
In addition to this experience, I gained considerable customer service skills during my part-time employment as a waitress and restaurant hostess while in high school.
I also bring to the table strong computer proficiencies in MS Word, MS Excel and CRM database applications and a year of college (business major). Please see the accompanying resume for details of my experience and education.
I am confident that I can offer you the customer service, communication and problem-solving skills you are seeking. Feel free to call me at 555-555-5555 (home) or 555-555-5500 (cell) to arrange an interview. Thank you for your time—I look forward to learning more about this opportunity!